Frequently asked questions

Everything you need to know about 4Labs PRO.

Straight answers for people running restaurants, sodas, bakeries and shops in Costa Rica. If your question isn't here, write to us at soporte@4labspro.app or book a demo.

• 1. What is 4Labs PRO?

  4Labs PRO is all-in-one restaurant software for Costa Rica that combines a kitchen KDS, a register POS, FIFO inventory, e-invoicing with the Ministry of Finance, WhatsApp reservations, HR and an AI copilot — all in one system. It was designed from the ground up to work with Costa Rican tax and banking regulations.

• 2. How much does a restaurant POS cost in Costa Rica?

  At 4Labs PRO the price is built around your operation: how many branches and users you have and which modules you need (e-invoicing, AI copilot, HR and payroll). Instead of a rigid price list, we talk for a few minutes, get to know your restaurant and send you a clear proposal — month to month, with no lock-in contract. Write to us or book a call or a visit.

• 3. Does 4Labs PRO work with the Ministry of Finance's e-invoicing?

  Yes. We issue electronic receipts and invoices under version 4.4 of Costa Rica's Ministry of Finance. We handle sequential numbering, signed XML, recipient responses and reception messages automatically. You only need to upload your cryptographic key once from Settings.

• 4. What is FIFO inventory and why does it matter in a restaurant?

  FIFO (First In, First Out) is the accounting method that values inventory assuming the first units purchased are the first consumed. In a restaurant it gives you the real cost of a dish (food cost) and the exact inventory value for your tax return. 4Labs PRO applies it automatically on every sale of a product with a linked recipe.

• 5. How long does it take to set up 4Labs PRO?

  Not long. We arrange a call or a visit, get to know your operation and leave the panel ready to sell — usually the same day. Advanced setup (e-invoicing, integrations, staff, menu categories) we add gradually with you, without blocking your operation.

• 6. Do I need special hardware or a cash register?

  No. 4Labs PRO runs on any modern tablet, computer or phone with Chrome or Safari. For receipt printing we support ESC/POS thermal printers over USB or Bluetooth (the same ones most restaurants in Costa Rica already use). Supermarket mode also supports standard USB HID barcode scanners.

• 7. Does it integrate with Uber Eats?

  Yes. Each branch connects with its own Uber Eats account via OAuth from Settings → Integrations. We sync the menu (products, modifiers, images), accept orders automatically into the KDS, and update product availability in real time when an ingredient runs out of stock.

• 8. Can I run several branches from the same panel?

  Yes. The Pro (up to 3 branches) and Enterprise (unlimited branches) plans include consolidated reports, inventory transfers between warehouses, per-user and per-branch permissions, and a branch selector in the sidebar. Each branch can have its own independent service mode (table, counter or supermarket).

• 9. What is Supermarket mode?

  Supermarket mode turns a branch into a retail store with a barcode POS: you scan a product and it goes into the cart, you scan an unknown one and the form opens to create it, with inventory by SKU (no recipes). It suits corner shops, mini-markets, convenience stores or a retail area inside a restaurant. It is enabled per branch from Settings.

• 10. What does the AI copilot do?

  The AI copilot answers questions about your operation in plain language (“which was my most profitable dish in October?”, “which ingredient is running out of stock?”, “summarize yesterday's closing”), suggests price adjustments based on food cost, and sends proactive alerts when it detects anomalies (sales below average, unusual waste, critical stock shortage). It is included in the Pro and Enterprise plans.

• 11. Is my data stored in Costa Rica? Does it comply with data protection?

  Data is stored on cloud infrastructure with encryption in transit (TLS) and at rest (AES-256). Access is isolated per branch at the database level (Row-Level Security) — not even an employee from another branch of the same tenant can see your data. We follow practices aligned with Costa Rica's personal data protection law (Law 8968).

• 12. Can I cancel whenever I want?

  Yes. Every plan is month to month, with no lock-in contract. You cancel from Settings → Subscription and we do not charge you the next cycle. Your data stays available for download in CSV/JSON format for 30 days after cancelling.

• 13. Do you offer support in Spanish and on Costa Rica hours?

  Yes. The whole support team speaks Costa Rican Spanish and works on Costa Rica hours (UTC−6). You can reach us by email at soporte@4labspro.app or book a call over Google Meet or Zoom. The Pro plan has priority support (a reply within 4 business hours) and the Enterprise plan has a dedicated channel.